Cake designed by Elizabeth Hodes, Photography by Craig Paulson |
Every
morning my routine starts something like this. Get up, take the dogs out,
come back inside, pour myself a strong cup of Pilan coffee and turn on Good
Morning America. I love watching GMA, they are funny, informative and the
morning crew gets me motivated to start my day.
However,
this morning I nearly spit my coffee all over my computer screen when I heard
their tease on how brides can shop for their wedding cake at of all places the
grocery store! My first thought was "you've got to be kidding
me"!
I
have to tell you I completely disagree with the segment. I was so fired
up I didn't need that second cup of coffee to get me up and out the door!
And after a heated twitter exchange with a few follower,s I realized I couldn't
get my thoughts or message out in 140 characters, so I felt the need to express
my thoughts here…
You
might ask why does shopping for a wedding cake at a grocery store upset me
so? I have 7 very good reasons:
1. Grocery
stores don't know brides
Chances
are you when you step up to the bakery counter at your local grocery store you
are dealing with someone who does not have the first idea of what it takes to
throw a wedding, much less how to advise a bride on her wedding cake.
Bottom line, brides want to be educated. That person could be a high
school or college student making minimum wage. For them the most
important thought on their mind is when they get to clock out so they can study
for their mid-term. Don’t' get me wrong, they are probably hard workers,
but do they really understand that for a bride choosing vanilla over chocolate
or roses over daisy's it's a matter of life and death? Do they understand
most brides spend hours poring over photos of cakes? To a bride the way
the cake looks and the way it tastes is more important than the stock exchange
dipping below 600? Do they understand any of this? Chances are NO!
These
workers are not trained to properly deal with bride’s emotions. They are
not trained to truly listen to what the bride is saying. They are not
trained to guide her and to educate her. They are merely trained to bake
a cake, slap some frosting on it and send it on its way.
2. Quality
of work
The
quality of the work is so important when it comes to a wedding cake! The
cake artists (that is what I call them because that's truly what they are) I know
have been trained for years to hone their craft. When you work with a
grocery store you are most likely working with someone who took a two hour
course at a community college. Again, nothing wrong with that….But do you
want an artist or an apprentice making your cake? All the brides I know
want someone with experience who is going to take pride in the end
result. When you work with a grocery store are you truly going to get
level of service your wedding cake deserves?
3. Taste
Sam
Champion said it this morning, taste is just as important as the look of the
cake. All the grocery store cakes I've had have been dry and taste like
card board. Remember, besides the bride in the white dress the cake is
the second most photographed item at a wedding. And it's the last bit of
food a guest tastes. If the cake is not good then people won't eat
it. If that's the case why spend the money at all?
4. Service
/ Customer Care
I
don't know about you, but anytime I've had issues at a grocery store with the quality
of service it's like a ghost town…no one in sight. I've become resigned
to the fact grocery stores want to make money, but they don't necessarily care
about customer service. I hardly ever get "did you find what you're
looking for". So what makes you think the level of service is going
to be any different when shopping for your wedding cake? Are you going to
be able to do a cake tasting to decide what filling goes with what cake
flavor? Are you going to have someone who is able to sketch your cake for
you? And most importantly who is going to deliver your cake on your
wedding day? We've all seen the cake shows and how quickly a cake can
turn to mush with one quick push of the brake pedal. Do you really want
to have to worry about that on your wedding day?
5. Accountability
When
something does go wrong with your cake who is going to be accountable?
What if the grocery store has 50 cakes and your cake is the one that is not
designed correctly? Who is going to fix it? What if the only cake
designer is tied up and you have to take your cake as is? What if they
hired a teenager to deliver the cake and they get lost? What if you can't
get the same person on the phone twice? Who is accountable?
6. Sacrificing
service for price
Weddings
are amazing as the party of a lifetime and I couldn't be more honored to be
involved in creating someone's special day. However, with the economy the
way it is, brides are often sacrificing quality service for a lower
price. Do you know why? Because companies think they can undercut
the competitor, get more volume without worrying about the quality of the work.
This
is perhaps my biggest pet peeve in the wedding industry today. Up until
about 5 years ago, the industry was lightly peppered with individuals that
truly knew what they were doing. They had a handle on the industry, but
everyone quickly thought planning weddings was easy. They thought
creating invites was easy. Baking a cake was easy. Doing
photography was easy. Working with brides was easy. The truth be
told none of it’s easy. It takes experience, dedication and drive to do
what wedding professionals do. And just because you can do something
doesn't mean you should.
What's
happened is the wedding industry has become so saturated brides are sacrificing
good service over a lower price. As a result, the bar is being set so low
that when they see good quality they can't understand the correlation to the
higher cost. Thus they go with the less expensive vendor. The
result is a lower quality product. And the vendor that charges more has
to work harder to maintain what the less qualified vendor makes.
Remember, the old saying - you get what you pay for. Well it's true! Just
because the price is lower doesn't mean you are getting better product…
7. Using
professionals
A
grocery store should sell groceries and everyday needs. A caterer should
not try to do floral design. A lighting company shouldn't try to be a
caterer. I always say stick with what you know and leave the rest to
professionals. What most people don't realize is that the wedding industry
is made up of mom and pop stores. In fact, almost the entire wedding
industry is made up of entrepreneurs that have worked years to establish
themselves as the best in the industry. So when a grocery store says it
can do a wedding cake for less while undercutting what is a true art form and a
source of income for folks I know. I get a little testy and fired
up. Again, just because you can, doesn't mean you should.
Remember
when you work with true wedding professionals they will know the right
questions to ask thereby educating you on what's right for your wedding.
All wedding professionals I know take pride in what they do and thereby it
makes them much more accountable than a grocery store any day. So the
next time you want to cut corners on your wedding ask yourself. Is a
lower price really worth the peace of mind?
Until
next time -
Cheers!